Shipping Policy

At Soft Stitches for Tots, we are committed to delivering your orders safely, securely, and within a reasonable timeframe. Our goal is to ensure that every package reaches you in perfect condition while providing a smooth and reliable shopping experience. The following shipping policy outlines how we process, dispatch, and deliver orders placed on our website.

Delivery Method

All domestic orders are shipped through our trusted logistics and courier partners to ensure safe and reliable delivery. We work with reputable shipping providers to make sure your order reaches you as quickly and securely as possible.

At present, our primary shipping services are available within India. For international shipping enquiries or special delivery requests, customers are requested to contact us via email before placing an order so that we can assist with the necessary arrangements.

Order Processing & Delivery Time

Orders are typically processed and prepared for dispatch within 2–3 working days after the order has been successfully placed. Processing includes order verification, quality checks, and careful packaging to ensure your items arrive in excellent condition.

Once the order has been shipped, delivery usually takes approximately 3–5 working days, depending on the delivery location and courier network availability. Delivery times may vary for remote or rural locations.

Please note that we ship orders throughout the week except on Sundays and public holidays. Orders placed during holidays or weekends may be processed on the next working day.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of checkout. Please ensure that your shipping address, contact number, and other details are entered correctly to avoid delays or delivery issues.

Soft Stitches for Tots cannot be held responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information provided by the customer.

Track Your Order

Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking details. This tracking information allows you to monitor the progress of your delivery and stay updated on the expected arrival of your order.

If you experience any issues while tracking your shipment, our support team will be happy to assist you.

Delays

While we always strive to ensure timely delivery, certain situations beyond our control may occasionally cause delays. These may include weather disruptions, courier service delays, public holidays, or other logistical challenges.

In such cases, we appreciate your patience and understanding. Our team will continue to coordinate with the courier partner to ensure that your order reaches you as soon as possible.

Contact Us

If you have any questions, concerns, or require assistance regarding shipping or delivery, please feel free to contact our support team.

Email: support@softstitchesfortots.in